Assessor knocked something back?

Paste what they said. If it's a document we generated, we rewrite it and send it back within one working day, free. Knock-backs are normal — a first-time application coming back with queries is the usual course of events, not a disaster.

Free, every time

Wording an assessor didn't accept
A section they said was missing
A risk assessment they called generic
Detail they wanted and didn't get
Anything else that was ours to get right

Not something a document can fix

Insurance you don't hold
Training nobody has sat
Cards that have expired
A competent adviser you haven't appointed

If it's one of these we'll say so plainly and tell you exactly what closes it — and we won't invoice you for telling you.

Tell us what happened

Firm name * Email * Use the address you gave us originally if you can — it links this straight to your pack.

Your name Which document, if you know?

What did the assessor say? * Word for word beats a summary. Assessors ask for specific things in specific language, and rewriting to a paraphrase is how a document gets knocked back twice.

Got their letter as a PDF or a photo? Send this first — if we can match you to your pack we'll email you an upload link straight back.

No charge, and nothing to sign. We'll confirm by email immediately.

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